Refund policy

Thank you for shopping with us! We want you to be happy with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging, where applicable.

  • You must provide your order number or proof of purchase.

  • The return request must be submitted within 30 days of delivery.

Items that have been used, worn, washed, damaged, or altered may not be eligible for a return.

Shoes, Socks & Apparel

For hygiene and health reasons, socks and other personal-wear items should be returned unworn, unwashed, and in their original packaging.

Shoes must be returned in unused condition and should be tried on indoors only. Items showing signs of use may not be accepted for return.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery if:

  • You received a damaged item.

  • You received the wrong item.

  • An item is missing from your order.

Please include your order number and clear photos or videos showing the issue.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Change of Mind

If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the item meets our return conditions.

Unless the item is defective, damaged, or incorrect, the customer is responsible for the return shipping costs.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or worn items

  • Washed items

  • Items without their original packaging when packaging is required

  • Items damaged after delivery due to customer use

  • Gift cards

  • Any item specifically identified as non-returnable on its product page

Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

Partial Refunds

In some circumstances, only a partial refund may be offered if an item is returned in a condition that does not meet our return requirements.

Return Shipping

Customers are responsible for return shipping costs for returns due to change of mind, incorrect size, or other reasons unrelated to a product defect or our error.

If the item is defective, damaged, or the wrong item was sent, please contact us before returning it so we can provide instructions.

Exchanges

We may offer exchanges depending on product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing your order.

Because we use third-party fulfillment partners, orders may enter processing quickly. We cannot guarantee cancellation once an order has been processed or shipped.

How to Request a Return

To request a return or refund, please contact our customer support team and provide:

  1. Your order number

  2. The item you want to return

  3. The reason for the return

  4. Photos or videos, if the item is damaged or incorrect

Please wait for our instructions before sending any item back.

Contact Us

If you have questions about our Return & Refund Policy or need help with a return, please contact our customer support team through the contact information provided on our website.

We are happy to help and will do our best to resolve your issue fairly.

Thank you for shopping with us!